Privacy Policy

Effective Date: 01/19/2026

Memory Lane, LLC (“Memory Lane,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our services.

If you have questions about this Privacy Policy, please contact us using the information in the Contact Us section below.

Information We Collect

We may collect the following categories of information:

Information You Provide to Us

• Contact information (such as name, email address, phone number, city)
• Inquiry details you submit through forms, phone calls, email, or other communications
• Care-related information you choose to share (such as general service needs, scheduling preferences, or non-medical support requests)
• Employment/application information (such as resume details, availability, experience, and related information if you apply for a position)

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device and browser information (browser type, operating system, device identifiers)
• Usage data (pages viewed, time spent on pages, links clicked)
• Approximate location (derived from IP address)
• Cookies and similar technologies (described below)

Information from Third Parties

We may receive information from service providers that support website functionality (such as analytics, hosting, forms, or spam prevention), or from platforms you use to contact us.

How We Use Information

We may use information we collect to:

• Respond to inquiries and requests
• Provide, coordinate, and improve our services
• Schedule assessments and follow up regarding care needs
• Communicate about services, availability, and updates you request
• Process employment inquiries and applications
• Maintain website security, prevent fraud, and enforce policies
• Analyze website performance and improve user experience
• Comply with applicable legal obligations

How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

Service Providers

We may share information with vendors that help us operate our website and business (for example, website hosting, form processing, analytics, customer communications, scheduling tools, or spam prevention). These providers are permitted to use information only to perform services on our behalf.

Legal & Safety Reasons

We may disclose information if required to do so by law, legal process, or government request, or if we believe disclosure is necessary to protect rights, safety, and security of Memory Lane, our clients, or others.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

Cookies & Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, analyze performance, and improve your experience.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

We may use analytics services (such as Google Analytics or similar tools) to understand website usage trends. These tools may collect information such as pages visited and time spent on the site.

Communications & Marketing

If you contact us, we may respond by phone, email, or text message using the contact details you provide.

If you opt in to receive updates (such as newsletters or blog updates), you may unsubscribe at any time using the unsubscribe link (if provided) or by contacting us.

Health & Sensitive Information

Memory Lane provides non-medical home care services. If you choose to share sensitive details in a website form or message, please share only what is necessary for us to understand your request. We will handle information responsibly and use it to respond and coordinate services.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to requests, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We take reasonable measures to protect information from unauthorized access, use, or disclosure. However, no website or transmission method is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information (such as access, correction, deletion, or opting out of certain processing). To request to access, correct, or delete your information, contact us using the details below. We may need to verify your identity before completing certain requests.

California Notice (General): California residents may have additional rights under applicable privacy laws. Memory Lane does not sell personal information.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions or requests related to this Privacy Policy, please contact:

Memory Lane, LLC
Phone: (760) 536-3139
Email: info@memorylanevillage.com